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Eagerness to please and go the extra mile how to make customer happy
Ad ID: 8410882561
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Reviews (9)
Please note: any reviews provided by our partner, Bark are not managed or verified by Gumtree.
4.7out of 59 reviews
Callum O'Connor
24 May 2023
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Nelson and team were great. They laid a 20 sqm limestone patio across 2.5 days. Nelson initially visited, helpfully showing samples of potential options. When starting the job - Nelson and team were mindful - firstly of my newly laid turf / lawn, as well as cleaning up after themselves each day of work. I had a couple requests mid-job to make the patio to my liking - Nelson was open to ideas and happy to help. I'm glad they were receptive - as it made a big difference to me. I would use Nelson + team again.
Angeliki Pavlou
26 April 2023
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Excellent and very prompt service. The guys visited me the same day to provide quote and after discussing different type of solutions they showed up the next day and completed the work.
I would highly recommend
Glen Charles
5 April 2024
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Instant response, prompt visit, reasonable terms and price, easy going manner and obviously know what they are talking about. If the job is half as good we will be elated.
Neil
26 March 2023
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Very good installation of new patio and garden area. Clean and tidy very efficient .
Slava
18 March 2023
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Trevor and his guys were given a job in our garden, which included removing trees and shrubs, planting new turf, building a few flower beds, paving patio with porcelain tiles and replacing four fence panels.
The quality of the work is okay, but there was no attention to tidiness, and the communication after the final payment was awful. Every day at 4pm sharp they were leaving without cleaning up, leaving behind a mess of tools scattered in mud, sand and cement everywhere, mixers, wheelbarrows thrown on the driveway.
They didn't finish what had been agreed, namely fixing one slab to complete the patio and collecting an old shed from the garden. So they stopped calling and rarely answered my calls either. They never showed up to complete that last bit of the job, which is why I give them 2 out 5.
The intention was to use this company for future phases of the project but now this is unlikely.
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"