Technical Support Specialist

Description

Your new company

Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a

Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

Serve as the primary technical contact for support cases

Manage the full lifecycle of each case-from intake to resolution

Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges

Communicate clearly and consistently with customers throughout the resolution process

Document findings to support internal knowledge sharing and process improvement

Identify recurring issues and collaborate with peers to enhance support efficiency

Ensure case handling meets service-level expectations, balancing speed and accuracyWhat you'll need to succeed

2-4 years of experience in technical, systems, or application support

Proficiency in PHP and SQL, with the ability to debug and interpret code and queries

Ability to read and understand JavaScript in a troubleshooting context

Comfort working in Linux command-line environments

Solid understanding of the LAMP stack and web application fundamentals

Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation

Experience supporting CRM platforms (preferred but not required)

Strong communication skills and a customer-first mindset

Proven ability to manage a support workload with ownership and attention to detailPreferred Qualifications

Experience supporting SaaS applications in fast-paced environments

Familiarity with platforms like HubSpot or Salesforce

Exposure to CRM customisation, configuration, or integration

Relevant technical certifications

Experience contributing to internal documentation and support optimisation

Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

Pension Scheme

Private medical and dental insurance

Health & Wellness Reimbursement Program

Unpaid sabbatical leave

Career & Personal Development resources

Discounts on travel, virtual exercise classes, and more

A merit-based culture with opportunities to learn, grow, and excelWhat you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5416967153