Network & Helpdesk Officer- 1st Line Support

Description

We are recruiting for a Network & Helpdesk Administrator to join a well-known and respected British Charity based in Chelsea, Southwest London. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision.

The purpose of this role is to support the Internal and External Stakeholders on ICT.

Other accountabilities for this role:

To add and remove users/new starters on the IT system

To manage the CCTV system & the Biometric system and work closely with the security team.

To Assist the Cyber Security Administrator when require

To Manage with the ICT nurse call system for the entire site.

To provide effective and efficient services to all users.

To deal with third parties’ software (log calls on behalf of the users, e.g. Exchequer).

To assist users with all Microsoft package issues.

To be able to create computer/laptop imaging.

To manage KACE helpdesk support calls and distribute call to the Network Support Officer.

To manage Our Space for the ICT and assist other users if required (training will be provided).

To setup pendants, sensors for IPs

To Assist with Sophos- Block any reported spam using the Sophos security software.

If any anomalies are flagged, investigate using MXtoolbox and Block accordingly.

To provide induction on basics of software they use when new staff arrive.

To Set up telephone Analogue Line and/or relocate for users when required.

To Assist/train the Network Support Officer on Setting up Android Mobile phone for users.

To manage the MFDs Papercut Administration and Printer troubleshooting.

To repair network sockets where possible.

As you can see, this is a hand’s on and ‘problem’s varied’ role.

To be considered for this Network & Helpdesk Administrator role, you must have the following attributes:

2-3 years working with LAN, WAN, VoIP and Microsoft environments

Strong technical and IT knowledge

Ability to work independently and in a team environment.

Ability to feel comfortable working with different teams, volunteers and contractors

Ability to work under pressure while maintaining a good working attitude.

Good interpersonal skills (both verbal and written).

Problem solving skills, solution focused.

Excellent time management and organisation.

Customer focus.

If you would like to learn more about this exciting role and respected British Charity, please apply today! Closing date for CV’s is 4th April with Possible interviews on 14th April.

We look forward to hearing from you.

Ritz Rec (Emp Agy)

Ad ID: 5416998652