Telephone Collections Agent

Description

Telephone Collections Agent

Sheffield

£23,810 – £26,000 + Monthly Bonuses (OTE £30,000+)

37.5 hours/week on rotating shifts between 08:00–20:00, Monday to Saturday

Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation just north of Sheffield City Centre, where you’ll help individuals and businesses find realistic solutions to their financial challenges.

Key Responsibilities:

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Handle inbound and outbound calls related to unpaid debts

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Discuss sensitive financial matters with empathy and professionalism

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Log customer interactions and payment arrangements accurately

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Follow internal procedures and compliance guidelines

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Hit performance targets in a team-focused contact centre

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Ensure accuracy when processing customer payments

About You:

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Experience in a contact centre or credit control role

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Strong verbal and written communication skills

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Resilient and motivated by performance incentives

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Confident using IT systems and multitasking tools

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Willing to make outbound calls and manage tough conversations

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Excellent problem-solving and information-gathering abilities

What’s on Offer:

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Competitive salary + monthly bonus (realistic OTE £30,000+)

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Supportive, friendly team culture

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Casual smart dress code

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Pension scheme & death in service benefit

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On-site parking

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Employee discount program & Christmas Savings Scheme

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Employee Assistance Programme

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Potential for hybrid working after probation

Please Note: All roles are subject to background checks, including CCJ and DBS screening.

Apply now and make a meaningful impact while advancing your career in a professional and supportive environment

Ad ID: 5416886114