IT Support Technician

Description

Ready to take your IT Support career to the next level?

Our client, a well-established and growing business, is looking for a confident IT Support Executive to provide hands-on support across their two sites in Redhill.

If you're tech-savvy, people-focused, and have solid IT Support experience, this is your chance to join a friendly, fast-paced team where career progression and development come as standard.

The Role

Manage and prioritise all incoming IT support tickets, ensuring timely resolution

Handle change requests, including user access updates, system configuration changes, & permission adjustments

Respond to help requests, providing user-friendly support & troubleshooting for software and application issues

Resolve issue requests, identifying & fixing software faults across the business

Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc

Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions

Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users

The Person

Hands-on experience and strong understanding of IT & troubleshooting

Strong communication skills and a natural ability to explain tech to non-technical users

Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)

A proactive, friendly attitude and a willingness to learn

A full UK driving licence is preferred - as you'll be travelling between two sites regularly

The Package

A salary of £35,000 - £40,000 DOE

25 days holiday + bank holidays

Monday to Friday, 8:00am - 5:00pm

Onsite Parking

Ad ID: 5416994039