It Support Analyst

Description

Are you ready to work in an inclusive, award winning, progressive and dynamic environment?

Do you have experience as in an IT graduate or Assistant level role?

Do you have experience of 1st line support in an IT function?

Do you possess an excellent customer service manner?

What are you waiting for? Apply today!

Enable Infrastructure Ltd is a leading infrastructure development company specialising in delivering innovative and sustainable solutions in the construction industry. With a focus on major infrastructure projects, we excel in areas such as transportation, utilities, energy, and telecommunications.

We are looking to recruit an IT Support Analyst to join our busy and forward thinking team. In this role you will be working with individuals and teams at all levels and will require excellent communication, problem solving and time management skills. You will require good grasp of IT technical knowledge, are capable of independent learning and the ability to pick up technology quickly.

As an IT Support Analyst, you will be instrumental in the delivery, management, and optimization of IT systems and services, ensuring that the Enable Group remains productive, secure, and efficient in the digital landscape. You will provide second-line support, managing escalations and complex issues while leveraging tools like Microsoft Intune and automation scripts to streamline operations. By proactively maintaining IT infrastructure, improving user experience, and contributing to continuous improvements, you will play a key role in ensuring that the business operates smoothly, securely, and with minimal downtime.

Responsibilities:

- Ensure Day to day operation of IT Services

- First responder to help desk tickets and triage all tickets

- Manage new starter and leavers process

- Deliver 1/2nd Line Technical support to all digital systems for Enable Group

- Support critical projects in IT innovation

- Own weekly checks for Users and Devices, ensuring critical patching and updates are completed, Managing User accounts at risk of security compromises (no MFA, User Status unknown, Checking Risky Signings)

- Resolve tickets at all levels and coordinate with team members to complete tickets and escalate where necessary

- Help delivery Service Improvement and change management for IT services

- Build IT equipment as necessary

Experience

Minimum 6-12months IT support or equivalent experience.

Qualifications

- Degree level education is desirable but not necessary.

- A formal IT qualification is required, preferably in Comptia, T-Level or equivalent.

Technical skills

- IT skills must understand the basic IT Toolset of an IT Support Analyst, including active directory, networking, hardware and cloud technologies.

Additional skills

- This individual will be interacting with staff offering a concierge service, therefore good communication skills and personal organisation are required.

- Good problem solving and working technical knowledge.

What's in it for you

* In addition to a passion for a strong work-life balance and flexibility/core hours working, you can expect:

* 25 days holiday + bank holidays

* Your birthday off

* Additional leave purchase scheme

* Bonus scheme (up to 20% of salary)

* Enhanced Maternity & Paternity offering

* Reimbursement towards relevant professional development and memberships

* An inclusive and diverse environment, embracing the variety of cultures, backgrounds and lifestyles of our employees

* A focus on safety, health, and wellbeing, prioritising our people through a culture of caring and a network of positive mental health champions

* Opportunities to give back to our communities through our social value program

* Paid volunteering days

This is a fantastic opportunity for a recent Graduate or Assistant to join a growing organisation working on a variety of IT support issues across our infrastructure group. On offer is a brilliant training & development programme plus a career map to outline growth opportunities with in the group

Ad ID: 5416979746