It Support Analyst

Description

Evolve-IT are delighted to bring to market a1st Line IT Support roles based in Edinburgh. You will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible.

Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients.

Key responsibilities:

* Working alongside the Service Desk Manager, providing 1st line support and escalating to 2nd and 3rd line where appropriate.

* Supporting clients through the support desk, via phone calls and online chats

* Entering and resolving technical tickets in a timely and professional manner

* Building and configuring hardware and equipment.

* Identifying and conducting preventative maintenance on client sites.

* Take pride in delivering an excellent service to clients

About you:

* Solid MS365 and Azure experience.

* Happy to work 5 days in the office, Edinburgh City.

* Excellent Customer Service Skills.

Nice to haves (not essential):

* Basic Server and Networking experience.

* Mac experience.

* CompTIA and Microsoft certifications.

In return you will receive up to £28,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications.

If you are a skilled techy with one to two years of IT Support experience and excellent customer service skills, this is the job for you

Ad ID: 5416917049