IT Service Desk Analyst

Description

Incident Support / Service Desk Analyst

Employment Type: Permanent

Salary: £28,000 per annum. + Benefits

Shift: Sunday to Thursday shift (7:30am to 4pm).

Remote buut with occasional travel to Reading - on boarding will take place on site in Reading.

Join a Global Leader in Technology Support and Innovation

Experis is seeking a Service Desk Analyst to work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading. This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people.

As part of the ManpowerGroup, Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people.

About the Role

You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync. This role is critical in ensuring timely, clear, and effective communication during high-severity incidents.

Key Responsibilities

Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services

Lead incident calls during service outages

Develop and execute communication plans during system maintenance

Deliver communications within strict SLAs

Coordinate with remote support teams and internal IT groups

Execute disaster recovery procedures when required

Provide detailed analysis and reporting on key service indicators

What We're Looking For

Strong written and verbal communication skills

Experience in technical or creative English writing

Background in 24x7 production environments or large-scale NOCs

Excellent problem-solving, analytical, and organisational skills

Experience in systems monitoring, helpdesk support, or similar roles

Why Join Us?

Be part of a global consultancy with a personal approach

Work with cutting-edge technology in a high-impact role

Access to continuous learning and development opportunities

Competitive salary and benefits packagePeople Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

Ad ID: 5416986861