Contact Prospero Integrated
Prospero Integrated
Desktop Support Specialist
Tyne and Wear
- Hours
- Full Time
- Posted
- 11 hours ago
- Salary
- £30,000 - 35,000 - Annum
- Recruiter
- Prospero Integrated
- Closes
- 14 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Desktop Support Technician
Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist (£30,000 - £35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you.
Responsibilities will include:
Provide Level 1 and 2 desktop support to a global user base
Hardware deployment (PC, Laptops, phones, etc.) and standardisation
Hardware repairs and replacements
Desk organization/standardization and troubleshooting
Inventory management and organization (Office, Homes, and DCs)
Endpoint Management / Software Installations
Audio/Visual (AV) support
Patch management
Work face-to-face on issues with users
Deliver end-user technical support and training
Conduct meeting room checks and assist with AV setup in the meeting rooms
Assist with basic network troubleshooting
Assist with mobile device management and MDM platformRequired Skills
Good knowledge of Windows 10 / 11
Good desktop troubleshooting skills across hardware and software
Experience supporting AV systems
Cable patching experience in comms rooms
Service management tool experience
Office 365 (Exchange, Teams, OneDrive)
Basic Knowledge of Active Directory
Capable of working with users face-to-face, strong interpersonal skills
Strong ownership mindset and attention to detail
Basic Powershell experience
Experience with Azure Virtual Desktop is a plus
Ad ID: 5416951345
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