Customer Service Support Officer

Description

Customer Service Support Officer required!

Salary: £12.21 per hour

Location: Bedford

Hours: Monday - Friday 9am - 5pm

Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.

Cover for Reception and Mail room duties

Must have -

Must have customer service experience

Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services

Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.

Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.

Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Ad ID: 5416946090