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Contact Hertfordshire Mind Network

Hertfordshire Mind Network

Apply on company site

Support, Time and Recovery (STaR) Worker

United Kingdom

Hertfordshire Mind Network

Contact Hertfordshire Mind Network

Hours
Full Time
Posted
2 days ago
Salary
Competitive
Recruiter
Hertfordshire Mind Network
Closes
05 Sep 2025
Course
No
Contract Type
Permanent
Recruiter Type
Direct Employer

Description

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we d love to hear from you.

Job title: Support, Time and Recovery Worker

Reference Number: 288

Salary scale: GBP23,800 GBP24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)

Reports to: Senior Bounce Back Worker

Contract length: 18 Months

No. of hours: 30 Hours per week (Over a 7 day rota, 11am 8pm)

Main base/s: Mental Health Urgent Care Centre(MHUCC), Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support. To advocate for service users, explaining organisations and pathways. To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations. To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans. To gather feedback and evaluation on patient experience in the MHUCC To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary. To link in with wider Herts Mind Network services and facilitate referrals To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships. To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources. We offer:

Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Cash plan health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Eligibility for blue light card. Closing date for receipt of applications is 28th August at 5pm.

Interviews will be held on Tuesday 2nd September at the Mental Health Urgent Care Centre, Lister Hospital.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Ad ID: 5416915142

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