Senior Complaints Officer

Description

Senior Complaints Officer

Temporary

£28 Umbrella

Medway, Kent/ Hybrid

37 hours pw

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a temporary basis.

The role offers 2 days home working, and 3 in their offices.

Responsibilities of the Senior Complaints Officer:

Managing a team of x2 Complaints Invesigators

Managing stage 2 level housing complaints

Following the Housing Ombudsman Complaint Handling Code

Ensuring thorough and consistent investigations into complaints

Providing formal written responses

Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process

Collating information and accurately updating systems

Recording and following up on complaints

Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Senior Complaints Officer includes:

Knowledge of Housing Ombudsman Complaint Handling Code

Knowledge of resolving customer complaints

Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environmentTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Ad ID: 5416905670