Repairs Planner

Description

Position: Repairs Planner

Location: Teddington, TW11

Hours: Monday to Friday, 8:00 AM – 5:00 PM

Salary: Up to £19 per hour PAYE / £26.30 per hour Umbrella

Type: Full-time, office-based | Temp-to-perm opportunity

About the Role

We are seeking an experienced and proactive Repairs Planner to join a busy, customer-focused team. You’ll play a vital role in ensuring that repair and maintenance services are delivered efficiently and on time, helping drive customer satisfaction and operational excellence.

Key Responsibilities

Take ownership of customer queries across multiple channels (phone, email, webform, face-to-face, and social media), resolving them within service level agreements.

Support customers in accessing services online.

Triage all raised jobs, ensuring accurate service level allocation in line with contractual scope.

Monitor daily job volumes and ensure appointments are booked and fulfilled, making best use of available resources.

Coordinate operatives to ensure they have the correct information, timings, and trade allocations for optimum performance.

Assign all jobs—including emergencies and routine work—with agreed appointments for operatives and subcontractors.

Proactively reduce complaints by resolving issues on the first contact.

Maintain accurate records in the CRM system, ensuring up-to-date job tracking and compliance.

Assist with general administrative tasks, such as writing letters and supporting internal teams.

Work collaboratively with colleagues to resolve job-related issues like missed appointments, escalating where necessary.

Ensure data handling complies with GDPR guidelines.

What We’re Looking For

Experience in housing repairs and maintenance planning.

Background in scheduling engineer or operative diaries.

Strong understanding of how this role supports the successful delivery of contracts.

Excellent time management and multi-tasking abilities.

Effective communicator with a positive, solution-oriented attitude.

High attention to detail and commitment to first-time resolution.

Confident using IT systems including Word, Excel, CRM platforms, and email.

Proactive, adaptable, and collaborative approach to working with diverse teams and customers.

Desirable Skills

Strong working knowledge of GDPR and data protection best practices.

Able to work independently and take accountability for decision-making.

Embraces continuous improvement and digital transformation in service delivery.

Thrives in a fast-paced environment and demonstrates initiative.

If this sounds like the right opportunity for you, please apply now or contact Leah Seber at Build Recruitment for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer

Ad ID: 5416900717