Optical Assistant/Optical Customer Service Advisor

Description

Optical Assistant / Optical Customer Service Advisor – Milton Keynes

Full Time Basic Salary 24,654.38 + 2,880 Bonus Excellent Benefits

Zest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.

This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You'll be working with a premium brand known for supplying high–quality ophthalmic lenses to independent opticians across the UK.

Optical Customer Service Advisor – Key Responsibilities

Handle incoming enquiries from opticians regarding pricing, product availability, and lead timesBuild professional relationships with customers, ensuring their needs are understood and metReceive and process orders accurately via phone, email, and online systemsMake proactive calls to keep customers informed and promote relevant products and upgradesRecommend product promotions and special offers to customers over the phoneContribute to departmental targets, promotions, and incentivesRequirements

Previous experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)Basic practical knowledge of optics, lenses, and framesPrevious customer service experienceConfident using Microsoft Office applications and customer/order management systemsStrong attention to detail with the ability to process orders accurately and efficientlyExcellent verbal and written communication skillsPersonable, professional, and proactive in approachKey Benefits

Basic Salary: 24,654.38 (in line with National Living Wage)Bonus: 2,880 per annum20 days holiday rising to 25 with serviceMonday to Friday with 1 in 3 Saturday mornings (paid as overtime)Bi–weekly rota:Week 1: 08:30 – 17:00Week 2: 09:30 – 18:00HealthShield cashback on health checks (dental, optical, etc)Access to Employee Assistance ProgrammeExcellent training and career development opportunitiesIf you are an Optical Assistant looking for a new challenge away from the shop floor but still within the optical industry, this could be the ideal next step in your career.

Apply Now

If you're an Optical Assistant ready for a new challenge in a professional and supportive environment, click Apply Now to take the next step in your optical career.

Ad ID: 5416949920