Data Entry and Customer Service Advisor

Description

Data Entry & Customer Service Advisor / Holmewood, Chesterfield / 13.55 per hour

Shifts: Rotating shifts – 07:00–15:00 and 15:00–23:00 (including some weekends)

We are recruiting for a Data Entry & Customer Service Advisor to support a high–profile national survey programme. This is a fast–paced, office–based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

Inputting large volumes of survey data using bespoke verification softwareProofreading and redacting freeform comments to remove identifiable informationHandling incoming calls from NHS staff, members of the public, and charities via the survey helplineProviding guidance on survey completion and logging call outcomesSupporting general administrative tasks and assisting with team operations as neededCandidate Profile:

Confident telephone manner and strong customer service skillsHigh level of accuracy and attention to detailAbility to balance speed and precision in data entrySelf–motivated, methodical, and adaptableWilling to support colleagues and "muck in" when neededDriving is beneficial due to limited public transport to the office (parking available)Training & Compliance:

Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)Additional Information:

Informal interview process focused on team fitPossibility of contract extension based on performance and project needsOvertime may be available during peak periods, subject to approvalThis is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Apply now to be considered for September and October start dates.

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Ad ID: 5416916454