Centre Coordinator (Receptionist) - Customer Experience

Description

Centre Coordinator (Receptionist) - Customer Experience

£28,000 plus generous benefits

Chiswick

Permanent, Full Time

We have an opportunity for a customer focused individual with great social and administrative skills, who loves building relationships to join our centre team.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Some of your responsibilities will include:

Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.

Assuming role of Fire Marshall and co-ordinating fire evacuations as required.

Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.

Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.

Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

To be successful in this role, we look for:

Experience of working in a strong customer facing environment

Proven experience in customer care and ability to resolve customer complaints

Strong MS Office skills along with knowledge of other basic IT packages

Excellent communication skills, both verbal and written

Fluency in English

Ad ID: 5416945985