Temporary Customer Service Executive

Description

Customer Service Executive

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment? We have the perfect opportunity for you! Our client, a leading manufacturer of innovative and sustainable workplace solutions in Europe, is looking for a Temporary Customer Service Executive to join their team.

Role: Customer Service Executive

Location: Mirfield, WF14 - Free Parking On-Site

Hours: 8:30am-4:30pm

Duration: 3 Months (Potential to go Perm!)

Start: ASAP

Pay Rate: £13.30-£14 + Holiday Pay + Office Angels Benefits

What You'll Do:

Ticket Handling

Respond to customer service tickets within SLA timeframes

Route complex issues while maintaining ownership

Log interactions in CRM and follow up for resolution satisfaction

Prioritise tickets based on urgency

Order Management

Accurately process new orders and verify details

Coordinate with fulfilment teams for timely delivery

Communicate order updates and resolve issuesDelivery Coordination

Manage deliveries and provide shipping updates

Support multi-brand projects and logistics arrangements

Book and track deliveries, resolving issues as neededSample Requests

Process and track sample orders

Manage inventory and follow up for feedbackNon-Conformance Handling

Document and investigate product/service issues

Coordinate resolutions and process returns or credits

Identify trends for continuous improvementSales Quotations

Prepare accurate quotes and follow up to boost conversions

Collaborate with sales on pricing and maintain quote recordsPayment Queries

Handle invoice and payment inquiries

Follow up on overdue payments and escalate when necessary

What You'll Need:

CRM & order systems, Excel & Outlook proficiency

Clear communicator with strong problem-solving skills

Customer-focused, calm under pressure, detail-oriented

B2B customer service experience preferred

Familiar with sales cycles & quality processes

Perks of Joining Office Angels:

Direct employment with Office Angels - we're here to support you every step of the way

Eye care vouchers and contributions toward glasses for VDU use

Expert support in finding permanent roles and preparing for interviews

Weekly pay - every Friday!

Optional pension scheme with employer contributions

Easy online timesheet management

28 days paid annual leave (accrued weekly)

FREE access to LinkedIn Learning - thousands of courses to boost your skills

Apply Now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5416926954