Specialist Project Professional

Description

Customer Hub Operator

Newcastle-under-Lyme

Contract

£14.63 per hour

Our client is looking for an experienced Customer Hub Operator

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.

passionate about delivering excellent customer service and making a real difference in your community? We’re looking for a highly motivated individual to join our Customer Hub team and help deliver our One Front Door approach—ensuring every customer receives a consistent, high-quality experience across all council services.

Key Responsibilities:

* Provide timely, accurate advice and support to customers across a wide range of council services.

* Handle enquiries via multiple channels, including phone, email, and face-to-face interactions.

* Promote digital self-service options and help build customer capability in using online tools.

* Resolve queries efficiently and manage cases to successful outcomes.

* Use council systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) to support service delivery.

While not essential, experience in Housing Benefits, DWP-related benefits, Council Tax, Business Rates, Housing Advice, Waste, Planning, Licensing, or Environmental Services would be advantageous.

What We’re Looking For:

* A commitment to delivering outstanding customer service in a fast-paced environment.

* Strong communication and problem-solving skills.

* Ability to learn and adapt across diverse service areas.

* Educated to NVQ Level 3/A Level standard or equivalent experience in customer services.

* A proactive approach to finding digital and ICT solutions that improve service delivery.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employe

Ad ID: 5416965960