Senior Customer Service Advisor

Description

A close-knit team based in Hatfield is looking for an outstanding Senior Customer Service Advisor, working closely with the Head of Customer Services to provide support. Along with a salary of up to £34,000 per annum, you will receive a range of benefits including pay increases depending on performance and attitude, 22 days holiday plus bank holidays and a company pension scheme.

You will be a friendly, confident person who works well under pressure, can find solutions to problems and can think on your feet. The office is fast paced and sees high volumes of calls and orders so you need to remain calm with meticulous attention to detail, and you must have worked in a senior position previously.

The team work with retail customers processing orders, repairs and enquiries within this busy and vibrant sales support department. You will only be dealing with business customers. This is a lovely modern office close to the main line station.

This company's success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service.

As Senior Customer Service Advisor, your key responsibilities will include:

Managing order processing, core product orders and repairs accurately and in line with their charter

Providing a positive experience through all communication channels

Using analytics resulting in intelligent business decisions and account management

Solving queries quickly and efficiently through a holistic view

Liaising with the production team to prioritise orders to meet customer expectations

Identifying and correcting system pricing and product description anomalies

Providing level external Sales Team support

We’re looking for a Senior Customer Service Advisor with:

Previous Customer Service experience at a senior level

Outstanding verbal and written communication skills, and able to liaise effectively at all levels

Excellent organisational skills, with the ability to prioritise own workload

Computer literate, very good understanding Microsoft systems

Good numeracy skills

This is a full-time role, Monday-Friday, 07:45-16:45.

To apply for this role as Senior Customer Service Advisor, please click apply online and upload an updated copy of your CV.

Note: The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.

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Ad ID: 5416994153