Recruitment Support Officer- Newport

Description

Recruitment Support Officer (Temporary Role) - £12.60 per hour - Hybrid (Newport, Wales)

Duration: 12 months (Potential Extension)

Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment.

What You'll Do:

Be the first point of contact for applicants and hiring managers

Handle incoming calls, live chats, and emails related to recruitment processes

Support internal teams by gathering information from applicant tracking systems and escalating more complex queries

Deliver exceptional customer service and support throughout the candidate journey

Maintain accurate records and ensure compliance with processes

Highlight and contribute to service improvements

Collaborate closely with team members to ensure service level agreements (SLAs) are consistently metShift Model & Hours:

Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from home

Office Location: Newport

Working hours: Monday to Friday, 8:00 AM - 6:00 PM (flexible shift rota within these hours)Training & Support:

On-the-job training provided (no formal classroom training required)

Continuous support and guidance from experienced colleagues and line managersKey Skills & Attributes:

Essential:

Excellent communication and interpersonal skills

High level of accuracy and attention to detail

Ability to work effectively in a team

Strong customer service focus with a professional manner

Organisational skills and the ability to multitask

Problem-solving mindset with a proactive attitudeDesirable:

Comfortable navigating internal systems and following structured processes

Numeracy and data entry skills

Experience in a contact centre or customer service environment (preferred, not required)Ready to take the next step in your career? Apply now and become part of a team that values your contribution and offers real opportunities for growth.

Brook Street NMR is acting as an Employment Business in relation to this vacancy

Ad ID: 5416940319