Online Customer Service Advisor

Description

Online Customer Service Advisor

Location: Biggleswade

Hours: Monday to Friday 8:00am - 5:30pm (42.5 hours per week)

Salary: £12.12 Per Hour

Basis: Temporary to Permanent

Are you a driven individual with previous experience in Customer Services looking for a new role? This is a fantastic opportunity to join the team of a well-established business as an Online Customer Services Advisor.

As an Online Customer Services Advisor, you will be using your own initiative in a fast-paced environment to deliver high quality customer service. From processing customers' orders to delivering inbound and outbound calls to customers, you will be responsible for ensuring that high levels of customer satisfaction are maintained.

Responsibilities of an Online Customer Service Advisor

Liaising internally between departments and stores

Conversing with customers via email, online chat and telephone

Assisting customers when using the company website

Processing both customers' website placed orders and internal store placed orders

Providing general office support

Actioning inbound and outbound calls to customers

Skills required as an Online Customer Service Advisor

Computer Literate (Full training will be provided on in-house systems)

Strong work ethic and ability to use own initiative

A background in customer services, involving customer telephone and email experience, is preferred

Team Player

A positive and friendly attitude, alongside an enthusiastic approach to customer service

Please Apply Within

Remote working/work at home options are available for this role.

Ad ID: 5416932292