Inbound Customer Service Advisor

Description

Rewards and Benefits on offer:

* Immediate start.

* Working for a blue-chip company with a great team-based culture.

* Varied and interesting job role.

* Working Monday-Friday.

* Opportunity to work from home one day a week.

* Great resources.

* Great team culture.

* Any support required is provided.

The Company You Will Be Working For;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be Doing;

* Answering inbound calls from customers.

* Liaising with customers via email.

* Resolving customer complaints.

* Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.

* Responsible for managing effective communication and coordination between team members.

* Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

About You;

* Telephony experience

* Customer resolution experience

* Excellent communication skills

* Good time management skills

* Highly organised and good at multitasking with the ability to prioritise workload and requirements

* Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint

Ad ID: 5416966425