German Speaking Customer Service Executive

Description

German-Speaking Customer Service Executive

Location: Newport

Hours: 39 hours per week, Monday to Friday - early friday finish

Hybrid Working: Fully office-based

Salary: Competitive, with a strong benefits package

Join a Global Business That Values Your Language Skills

This is an excellent opportunity to join a well-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business thrives on strong, long-term relationships with customers across the UK and internationally.

We're looking for a German-speaking Customer Service Executive to join their friendly, professional team. This is a fantastic opportunity to use your language skills daily while delivering exceptional service to international clients.

What You'll Be Doing as a German-Speaking Customer Service Executive

You'll play a key role in supporting customers across the German-speaking market, providing outstanding service from initial enquiry through to delivery.

Acting as the first point of contact for German-speaking customers, providing support in both written and spoken German.

Processing and checking customer orders accurately via in-house systems, ensuring timely and smooth delivery.

Liaising with internal departments to track orders, resolve delivery queries, and communicate updates to customers clearly and professionally.

Supporting the sales team with accurate product, order, and delivery information to assist in their ongoing sales activities.

Handling customer complaints where necessary, raising replacements or credits, and ensuring positive outcomes for all parties.

What You'll Bring to the Team

As a German-speaking Customer Service Executive, you'll be friendly, proactive, and thrive on delivering high-quality service.

Fluent in German, both written and spoken, with excellent communication skills in English too.

Previous experience in a customer service environment, ideally within a fast-paced or international setting.

A confident communicator with a professional and clear telephone manner.

Strong organisational skills, able to manage your workload effectively and prioritise tasks.

Good IT skills, comfortable using Microsoft Office and internal systems.

What's in It for You

This business genuinely values its people and offers a great working environment alongside a strong benefits package:

Competitive salary

25 days holiday

Non-contributory pension and life assurance after 2 years

Private healthcare after 5 years

Subsidised onsite facilities

The opportunity to use your language skills daily in a supportive, professional environment

Ad ID: 5416966039