Contact Brellis Recruitment
Brellis Recruitment
Debt Collector Agent
Leamington Spa, Warwickshire
- Hours
- Full Time
- Posted
- 7 hours ago
- Salary
- £25,000 - 28,500 - Annum
- Recruiter
- Brellis Recruitment
- Closes
- 20 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Debt Collector Agent
Location: Leamington Spa
Salary: £25,180 – £28,500
Shift Pattern: Rotating schedule: 8:00am – 4:30pm, 8:30am – 5:00pm and 11:30am – 8:00pm. One Saturday every seven weeks (9:00am – 1:00pm). One Bank Holiday per year (time off in lieu provided for Saturday/Bank Holiday work)
Benefits
25 days annual leave (plus bank holidays)
Private medical insurance
Life assurance
Company pension scheme (matched contributions up to 4.5%, rising to 7.5% after 2 years)
Staff discounts with leading retailers
Ongoing learning and development opportunities
About the Role of a Debt Collector Agent
As a Debt Collector Agent, you’ll be responsible for managing and recovering outstanding customer debt for an allocated portfolio. You’ll handle direct conversations with customers, liaise with third-party debt collection agencies (DCAs), and collaborate with colleagues to resolve complex cases. Your goal will be to achieve positive outcomes for both customers and the business.
Key Responsibilities a Debt Collector Agent
Contact customers to resolve overdue accounts and agree on payment arrangements
Manage challenging conversations with empathy and professionalism
Liaise with DCAs and legal partners to support recovery processes
Escalate complex or unresolved issues to appropriate teams
Maintain accurate and up-to-date records of all interactions
Spot early signs of payment concerns and flag them promptly
Contribute ideas to improve debt recovery processes
Report on performance metrics to your team lead
Requirements of a Debt Collector Agent
Previous experience in debt collection and/or customer service
Excellent verbal and written communication skills
Strong objection-handling and negotiation ability
Resilient, self-motivated, and organised approach
Attention to detail with the ability to prioritise effectively
Comfortable working to KPIs and performance targets
A collaborative, team-focused attitude
Familiarity with ERP systems (e.g., SAP)
Experience with Salesforce
Previous experience working in a debt collection team setting
INDL
Ad ID: 5416993776
Stay Safe
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 8
