Customer Support Officer

Description

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

The salary is £27,000 per annum.

Benefits and Package for a Customer Support Officer:

Salary: £27,000 per annum, rising to £28,000 following the probationary period. With the opportunity to progress to over £34,000.

Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm

Contract Type: Permanent

Location: TauntonBenefits:

Additional leave

Company events

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Health & wellbeing programme

Life insurance

On-site parking

Private medical insurance

Referral programme

Store discountKey Responsibilities of a Customer Support Officer:

Being the first point of contact for all customer enquiries

Answering high-volume inbound calls

Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional

Delivering the highest level of customer serviceKey Skills and Experience of a Customer Support Officer:

You should be passionate about delivering the highest level of customer service

You will need to have previous experience working in a telephone-based role

Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls

You will need to be confident with fantastic communication skills

You should also feel comfortable working independently as well as part of a teamIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Ad ID: 5416998319