Customer Support Executive

Description

Customer Support Executive

Location: Watford, WD25

Hours: Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm

Salary: £32,000

The Role:

We’re looking for a dependable and customer-focused individual to join this family owned builders merchant at their Watford branch. You’ll be the first point of contact for customer enquiries and play a key role in making sure orders are processed smoothly and efficiently.

Benefits:

* Company Pension Scheme.

* Free Breakfast

* Group Life Assurance.

* Staff Discount.

* Cycle to Work Scheme.

* Employee Assistance Programme.

* Long Service Awards.

* Annual Leave: 20 days plus bank holidays.

* Birthday Day Off.

Key Responsibilities:

* Respond to customer enquiries by phone, email and live chat

* Resolve issues quickly and professionally

* Process and allocate orders to branches

* Book collections and coordinate with couriers

* Report product or stock discrepancies

* Record product measurements and weights

* Carry out daily fraud checks

* Support general operations as needed

Requirements:

* Clear communication skills

* Strong problem-solving ability

* Organised and detail-oriented

* Comfortable working both in the office and on the shop floor when required

* A team player with a can-do attitude

Ad ID: 5416987234