Customer Support Advisor

Description

Customer Support Advisors needed**

Worcester – Warndon

£12.88 per hour

Temporary, ongoing contract

Full-time, 40 hours per week (1-hour unpaid lunch, working 5 days out of 7)

Shifts between: Mon–Fri 7:00am–6:00pm | Sat 8:00am–5:00pm | Sun 9:00am–12:00pm

The Opportunity

We’re seeking an enthusiastic customer service advisor to join a fast-paced team, working on a rolling rota (including 2 Saturdays and 1 Sunday across the cycle, never in the same weekend).

This role is all about delivering first-class service and being the first point of contact for customers, ensuring every interaction is handled with professionalism, care, and accuracy.

Key Responsibilities

Manage inbound and outbound calls, emails, and customer enquiries.

Provide clear and accurate information on products, services, and company processes.

Handle complaints effectively, demonstrating empathy and a solutions-focused approach.

Log and update customer records in the CRM system with accuracy.

Support customers with troubleshooting and problem-solving.

Keep up to date with company policies and product knowledge to ensure consistent support.

Work closely with colleagues across departments to resolve customer queries quickly.

Identify customer needs, offering tailored solutions or escalating where necessary.

Always follow company policies, compliance, and data protection standards.

What We’re Looking For

GCSE (or equivalent) in Maths & English, Grade C/4 or higher.

Confident IT skills, particularly Microsoft Office; CRM/SAP knowledge desirable.

Previous customer service or retail experience is beneficial.

Excellent written and verbal communication skills.

Strong problem-solving abilities and resilience under pressure.

Organised, with the ability to juggle multiple tasks effectively.

Detail-focused and accurate when handling information.

A team player with a proactive, positive, and customer-first attitude.

About the Company

Our client is a global leader in manufacturing, with the customer service team acting as a crucial link between the business and its customers. This is a fantastic long-term temporary role, with the potential for permanent opportunities for the right person.

Please contact Alex or Freddie on (phone number removed) for more infiormation or submit your CV and we will be in touch

Ad ID: 5416979625