Customer Support Administrator

Description

This is a fantastic opportunity to join a market leading manufacturing firm based in Peterborough. If you’re looking for Customer Support jobs in Peterborough or want to develop your career in a supportive team environment, this could be the role for you.

The Job – Customer Support Administrator (Peterborough)

If you are searching for Administrator jobs in Peterborough or have experience in customer service and admin roles, this position offers excellent long-term prospects.

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Manage inbound customer enquiries via email and phone.

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Investigate and resolve a range of customer queries.

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Log and process sales orders, working closely with the wider business.

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Produce quotations.

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Provide technical support to customers.

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Manage customer complaints.

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Oversee delivery schedules – arranging transport/collections when required.

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Back order management.

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Update and manage an internal CRM system.

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Support an external sales team, providing stock and lead time information.

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Communicate effectively with internal teams and third parties.

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General office administration.

The Individual – Customer Support Administrator

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Strong team player.

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Previous experience in a B2B product-based customer support role would be a distinct advantage.

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Excellent written and verbal communication skills.

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Able to solve problems effectively and efficiently.

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Able to multi-task and manage high volumes of work.

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Tenacious and able to work under pressure.

The Company / The Benefits

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An ambitious and successful SME, operating globally from its Peterborough headquarters.

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An established and well-regarded employer in the local Cambridgeshire market.

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A great team environment, with a strong emphasis on employee engagement.

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Working hours, Monday to Friday, 8.30am – 5pm (office based)

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Salary up to £28,000 per annum

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25 days holiday (increasing with length of service), plus bank holidays.

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Life Insurance.

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Employee incentive scheme, shop discounts, etc.

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Generous pension scheme.

Location: Peterborough (commutable from Cambridge, Stamford, Huntingdon, March, Spalding and surrounding areas).

For more information, please apply or get in touch directly with Lisa Wright Recruitment

Ad ID: 5416966137