Customer Success Associate

Description

Customer Success Associate

Three days hybrid – Canary Wharf

£45,000 – £50,000

Are you passionate about building strong client relationships and delivering real value? Our client is looking for a Customer Success Associate to join a growing team in Canary Wharf. This is a fantastic opportunity to be the second hire in a scalable regional Customer Success model, supporting UK and European clients in the Cyber space.

About the Role

As our client’s Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from their services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

They are looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, they would love to hear from you.

What You’ll Be Doing:

Acting as the main point of contact for your assigned accounts.Understanding client goals and creating tailored success plans.Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions.Building and executing renewal strategies, forecasting risks, and ensuring timely renewals.Spotting upsells and cross-sell opportunities.Driving product adoption and engagement using proven playbooks.Preparing clear executive updates and contributing to QBR materials.Championing service value and client satisfaction.

What They’re Looking For:

1–3 years’ experience in Customer Success or Account Management (ideally in tech, managed services, or SaaS).Strong communication skills, with confidence in executive-level and technical conversations.Experience supporting renewals and structured success planning.Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services.

If you’re ready to make a real impact and grow your career in a supportive, forward-thinking environment, apply today!

Ad ID: 5417261427