Customer Service

Description

Customer Service Representative

Location: Banbury Salary: Up to £34,000 for the right person Job Type: Full-time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and teamwork are key? We are looking for a proactive and enthusiastic Customer Service Representative to join our clients dynamic team.

What You Will Be Doing

Responding to customer enquiries by phone and email, primarily relating to spare parts

Assisting customers with identifying the correct spare parts for their needs

Providing updates on order status, returns and delivery arrangements

Offering insights into spare parts sales history and trends

Processing sales orders for products, ancillary items and spare parts efficiently

Maintaining accurate records in the CRM system, including accounts and contacts

What We Are Looking For

Excellent communication skills, both written and verbal

A positive attitude and commitment to high levels of customer service

Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision

Ability to work collaboratively with colleagues to achieve shared goals

Flexible and responsive to customer and business needs

High attention to detail and accuracy

Basic understanding of the product ranges or willingness to learn

Strong time management and ability to work independently

Why Apply

This is a fantastic opportunity to join a supportive team where your contributions make a real impact. If you are customer-focused, tech-savvy and ready to grow in a rewarding role, we would love to hear from you.

Apply now and take the next step in your career

Ad ID: 5416946094