Customer Service Representive

Description

Are you organised, detail-oriented, and motivated by delivering great customer service? We're looking for a Customer Service Representative to support our Supply Chain and Sales teams, helping to ensure smooth communication, timely deliveries, and satisfied customers.

This is a great opportunity for someone who enjoys working across teams, solving problems, and making a meaningful impact on day-to-day operations.

As a key point of contact between our Supply Chain, Sales teams, and our customers, you'll be responsible for coordinating order processing, tracking deliveries, and handling customer inquiries. You'll also play an active role in maintaining accurate data in our systems and supporting continuous improvement initiatives.

This is a fast-paced role that offers variety, responsibility, and the chance to grow within the business.

Key Responsibilities will be to: -

Liaise between Supply Chain, Sales, and customers to ensure smooth order handling and timely delivery.

Monitor stock levels and order progress using systems like SAGE, Zoho, and Excel.

Input and manage data in supply chain systems to support accurate reporting and decision-making.

Respond to customer inquiries around product availability, order status, and delivery timelines.

Track orders proactively and communicate updates clearly.

Maintain a high standard of service and ensure all records are updated in our IT systems.

Provide insights into product availability and delivery schedules to help Sales manage expectations.

Assist with specific customer requirements like urgent or customised deliveries.

Collaborate across teams to support a strong customer experience.

The successful candidate: -

Clear and professional communication skills (both written and verbal).

Strong organisational abilities and the ability to prioritise tasks effectively.

Confidence using Microsoft Word and Excel.

A calm, proactive approach to problem-solving and working under pressure.

A team player with a genuine interest in supporting others and doing the right thing.

Why Join Us?

Supportive and collaborative team environment.

Training and development opportunities from day one.

A chance to play a central role in improving customer satisfaction and business operations.On offer: -

A salary to £27,500

Pension

25 days holiday plus 8 bank holidays

Office based role

Cycle to work scheme

Annual pay reviewInterested? To apply for this role, please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates.

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes

Ad ID: 5417040713