Customer Service Representative

Description

Customer Service Representative

OA are recruiting for a Customer Service Representative to join our client’s highly successful and growing team.

Location: Welham Green

Hours: 8:30am - 5:00pm, with a 4:30pm finish on Fridays. Fully office-based

Salary: £24,000 – £25,000 – depending on experience

Customer Service Representative Benefits

21 days’ holiday plus bank holidays

Additional Christmas closedown (3 working days, depending on dates)

Staff discount

Subsidised canteen

Free on-site parking

Customer Service Representative Key Responsibilities

Handle customer orders and enquiries via phone, email, live chat, or instant message

Resolve complaints quickly and patiently, including late, incorrect, or faulty orders, plus technical support

Maintain accurate and confidential customer and financial records

Use database systems and liaise with suppliers to arrange collections, deliveries, repairs, and correspondence

Assist with online registration, order processing, and stock availability checks

Support finance with security checks, accounting queries, and flagged issues

Communicate order updates, delays, or changes to customers

Coordinate with overseas manufacturing teams via Skype or email

Maintain a clean, safe warehouse workspace in line with health and safety rules

Keep company representatives informed on samples, new ranges, and queries

Customer Service Representative Skills and Experience

Friendly and patient

Team player in fast-paced settings

Detail-oriented and deadline-driven

Able to prioritise orders

Strong critical thinking and problem-solving skills

Good listener

Accurate record-keeping

Builds strong customer rapport

If you’re interested in the position, please apply online with your CV.

BARNPERM

By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days

Ad ID: 5416940246