Helpdesk Administrator

Description

We are recruiting on behalf of a national facilities management provider that is continuing to expand across the UK. Due to growth, they are now looking for an experienced Helpdesk Administrator to join their operations support team based in Elland.

This role plays a vital part in coordinating service delivery and ensuring the smooth operation of maintenance activities across the country. You'll work closely with clients, engineers, suppliers, and subcontractors to manage requests, schedule work, and help maintain high service standards.

What's on Offer:

Competitive salary of £28,000 (dependent on experience)

Permanent, full-time working hours Monday to Friday (8am - 5pm, 40 hours)

Overtime opportunities available

25 days holiday (plus bank holidays)

Generous company pension scheme

Company pension, sick pay, and life assurance

Ongoing training and professional development

Key Responsibilities:

Respond to incoming calls and emails from clients, contractors, engineers, and internal teams

Log service requests and reactive jobs on the CAFM system

Update job statuses and key notes from stakeholders across the maintenance supply chain

Provide regular updates to clients on the progress of ongoing work

Plan and manage engineer's workloads across multiple regions

Issue purchase orders to suppliers and subcontractors

Generate and distribute reports for key accounts

Support performance monitoring against SLAs and KPIs

Carry out general helpdesk administration duties as required

Skills & Experience Required:

Previous experience in a service desk, administrative or coordination role (preferably within maintenance, FM, or similar service sectors)

Excellent written and verbal communication skills

Strong attention to detail and ability to multitask

Confident using Microsoft Office applications, especially Outlook, Excel and Word

Experience using CAFM systems is desirable but not essential

A proactive, organised and customer-focused approach

Team player who thrives in a fast-paced environmentInterested? Apply today with an updated CV!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Ad ID: 5416885017