Customer Service Cooridnator

Description

Job Title: Customer Service Coordinator

Location: Weybridge

Pay rate: £14.71 per hour (salary equiv £28,6200)

Hours: Monday to Friday, 9.00am - 5.30pm

Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)

Parking at office location: Yes

Start date: ASAP

Duration: 6-12 months +

I am currently recruiting for a Customer Support Coordinator to join a Global organisation for a on-going temporary basis, starting ASAP.

This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.

Duties required but no limited to:

Processing service requests from customers

identify suitable engineers and dates to attend site

Proactively communicate with customers to resolve issues in a timely manner

Producing quotations using SAP, confirming and documenting price and site availability to customer

Processing customer orders

Communicating with credit controllers regarding credit checks / issues.

Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets

Reviewing systems to identify improvements to processes and procedures

Prioritise mail to maintain customer satisfaction.

Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:

IT Skills Word and PowerPoint

SAP/CRM or equivalent

Ability to develop and maintain good relationships internally/externally and at all levels

Excellent presentation skills and a confident, engaging communicator

Highly organised & able to prioritise

Ability to work under pressure and maintain accuracy

Passion for customer service

Ad ID: 5416946011