Customer Service Agent

Description

Customer Service Agents Required for a Premier Motor Insurance Brokerage

Unparalleled Earning Potential & State-of-the-Art Office in Manchester

Embark on a rewarding Customer Service career with the UK's leading, innovative, and multi-award-winning insurance broker. Our rapid expansion and host of awards, including 'Best InsureTech', 'Best Commercial Lines Broker', and 'Innovative Product of the Year', underscore our dedication to excellence and innovation. We are now in search of motivated and target-driven customer service professionals to join our outstanding team.

We seek committed individuals who are passionate about delivering exceptional customer support and aim to make a significant impact in the insurance sector.

Role: Customer Service Agent

Location: Manchester near St Peter's Square, United Kingdom

Company: Business Insurance Solutions Ltd

Basic salary: GBP24,000 plus monthly bonus incentives up to GBP600 per month (during probation bonus is capped at GBP250pm).

About the Company: As the frontrunner in the motor insurance industry, our client is renowned for their cutting-edge solutions, exceptional customer service, and commitment to excellence. Focused on providing superior coverage to their policyholders, they emphasise the importance of fostering enduring relationships and ensuring customer satisfaction.

Job Description: As a Customer Service Agent, you will play a crucial role in the operations of our client, providing outstanding service to policyholders across the country. Your main responsibilities will include:

Handling inbound calls from customers and assisting with insurance policy-related inquiries.

Providing accurate information, guidance, and support on various insurance products and services.

Assisting with policy amendments.

Resolving complaints and concerns in a professional and empathetic manner.

Maintaining up-to-date knowledge of insurance regulations and company policies.

Ensuring all customer interactions are accurately documented in the system.

Qualifications and Skills:

To excel in this role, you should possess the following qualifications and skills:

Excellent communication and interpersonal skills to interact with customers effectively.

Strong problem-solving abilities and the capacity to work well under pressure.

A customer-centric mindset with a genuine passion for delivering exceptional service.

Proficiency in using computer systems and the ability to navigate through various software.

Previous experience in customer service, preferably within the insurance industry (not mandatory).

A positive attitude, team spirit, and a willingness to learn and adapt.

Hours:

Mon-Fri: shifts between 08:30am & 19:00pm

Early Shift: 08:30am - 16:50pm

Late Shift: 10:50am-19:00pm

_Every other weekend you will be required to work one of the days either the Saturday 9am -5pm or the Sunday 10am-5pm._

Benefits and Perks: Our client believes in fostering a supportive and engaging work environment. Here are some benefits and perks we offer:

Competitive salary and attractive bonus structure.

Comprehensive training programs to enhance your skills and knowledge.

Opportunities for career growth and advancement within the company.

Fun team-building activities and social events.

How to Apply: If you are excited about joining a leading motor insurance brokerage and becoming part of the dedicated team, please submit your application. Don't miss this fantastic opportunity to kick-start or enhance your career in the insurance industry!

We value diversity and inclusion and encourage all qualified individuals to apply. Please note that only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: GBP24,000.00 per year

Additional pay:

Bonus scheme

Commission pay

Performance bonus

Benefits:

Company events

Company pension

Employee discount

Referral programme

Schedule:

Day shift

Monday to Friday

Night shift

Overtime

Weekend availability

Education:

A-Level or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Ad ID: 5416933707