Customer Service Advisor

Description

Role: Customer Service Advisor

Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)

Salary: £26000 - £28000 + 10% performance bonus + benefits

Hours: (Mon-Fri hours working shifts between 8-6pm)

This is an exciting opportunity for an experienced contact centre Customer Service Advisor to join my Sale, Manchester based client.

Do you have experience working in a contact centre team who speak to existing customers?

Are you organised and can work to deadlines?

Are you naturally inquisitive and enjoy investigating?

Role Responsibilities of the Customer Service Advisor:

Manage Customer expectations and develop relationships with key stakeholders

Talking to customers about their contract and getting an understanding of next steps

Manage and coordinate customer interaction, in line with agreed processes and SLAs.

Effectively manage the customer experience to ensure that issues are resolved efficiently.

Promote the brand at all times by providing a customer centric experience.

Escalate complex issues and queries to Manager.

Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.

Maintain the consistency and accuracy of all data input into department databases.

Build knowledge of customers.

Prepare and produce management information as required.

Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.

Key Skills and Experience for this Customer Service Advisor role :

Previous experience of using company systems

Previous experience of working with customer facing teams or in a customer services environment

Demonstrable specialised knowledge/skills in a customer contact area

Ability to plan and prioritise multiple activities

Is aware of the commercial impact of own decisions/actions

Good problem solving skills with experience of resolving complex problems

Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders

Experience in working collaboratively with internal and external teams

Please follow the link to apply for this Customer Service Advisor role based in Sale.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Ad ID: 5417247506