Customer Service Advisor

Description

Customer Support & Admin Assistant

Portishead near Bristol | Full-Time, Permanent | £25,000 per annum

Wednesday to Saturday (option for Tuesday)

Are you a proactive, reliable, and people-focused individual looking for a varied role in a growing business? We're recruiting on behalf of a well-established client based in Portishead, who is expanding their in-house support function and looking for a Customer Support & Admin Assistant to join their friendly team.

This is a fantastic opportunity to join a company that prides itself on delivering excellent customer service and values team members who take initiative and thrive in a collaborative environment.

The Role:

You'll be supporting a busy customer service desk during the week and taking the lead on Saturday support, ensuring smooth handling of emergency calls and follow-ups. When things are quieter, you'll assist the admin team with general office tasks-so no two days are the same!

Key Responsibilities:

Answering and logging customer calls using internal systems

Providing first-line support and escalating where needed

Coordinating weekend/emergency work and ensuring follow-up

Supporting the admin team with data entry and general office duties

Working independently on Saturdays and taking initiative during quieter periodsWhat We're Looking For:

A trustworthy, self-motivated individual who's confident working solo

Strong communication and organisational skills

Previous experience in customer service or admin roles is a plus

Comfortable using IT systems and learning new tools

Someone who enjoys variety and is happy to pitch in where neededWorking Hours:

Wednesday to Friday: 9:00 AM - 5:00 PM

Saturday: 8:30 AM - 3:00 PM

(Optional Tuesday available if preferred)Why Apply?

Competitive salary of £25,000

3-day weekend (Sunday-Tuesday) for great work-life balance and an early finish on a Friday

Join a supportive, growing team with a strong sense of purpose

Opportunity to make a real impact in a key support roleAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5416998581