Customer Service Advisor

Description

Customer Service Advisor

Our Tamworth based client is looking for a Customer Service Advisor to join their team.

This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.

As a Customer Service Advisor, you will need to have/be:

Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time

Be able to deal with difficult customers always remaining calm and professional

Have the initiative to find a resolution to any problems that may arise

Work equally well in a team as well as being able manage their own workload and effectively manage their own time

Be accurate and efficient at all times

Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be givenDetails:

Salary: £25, 000 - £27, 000

Working Hours: Monday - Friday 8.30am - 4.30pm or 9.00am - 5.00pm

Location: Tamworth (on site)

Duration: PermanentRole of Customer Service Advisor:

Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have

Answering reception switchboard overflow for the head office

Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)

Taking phone calls from end users

Processing internet orders using Sage

Processing email orders using Sage

Filling all paperwork on to the in-house archive system

Processing product sample requests

Preparing quotes

Monitor customer back orders, forward orders and call off orders

Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date

Providing information on part numbers etc. and some basic technical details

Maintain good product knowledge (training will be provided)

Setting up customers for online ordering

Administration support for Area Sales Managers

Dealing with the carriers, chasing deliveries, obtaining POD's,

Key account outbound courtesy calls

Updating excel spreadsheet key account data for management reports

Logging and processing warehouse discrepanciesBenefits of working as a Customer Service Advisor:

23 days annual leave + bank holidays

Option to purchase up to 5 extra days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Ad ID: 5416979589