Customer Service Advisor

Description

Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities.

To be considered for the role, you’ll require the following essentials:

Customer Service Experience – Proven ability to provide excellent service

Strong Communication – A professional telephone manner & written skills

Tech-Savvy – Familiarity with Microsoft applications & web-based platforms

Call Centre Experience (Desirable) – Not essential but a bonus!

Resilient & Calm – Able to handle customer queries with reassurance & confidence

Within this position, you’ll also be:

Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp

Problem Solving – Understand customer situations and provide effective solutions

Service Excellence – Deliver a high-quality customer experience with professionalism

CRM Management – Ensure all queries are handled promptly & accurately within SLAs

Process Optimisation – Identify opportunities to streamline operations & improve efficiency

What’s on offer

Competitive Salary – £25,528 per annum + bonus & overtime opportunities

Various shifts 8am-6pm and some weekends

Career Development – Structured training and development programmes

Work-Life Balance – 25 days holiday plus bank holidays

Wellbeing Programme – Supporting your health & wellbeing

Modern Workplace – Work with innovative technology in a professional environment

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.

See our website for more details and jobs available

Ad ID: 5416966316