Customer Service Advisor

Description

About the Role:

We are currently looking for a proactive Customer Service Advisor to join our clients team based in Coleshill. This is an excellent opportunity for someone with a minimum of 6 months’ customer service experience who is confident handling both customer queries and administrative tasks.

Key Responsibilities:

Handling incoming customer queries via phone and email in a timely and professional manner

Making outbound calls to follow up on enquiries

Performing accurate and efficient data entry and maintaining internal databases

Providing clear, helpful, and friendly communication to ensure customer satisfaction

Supporting general administrative tasksRequirements:

Minimum of 6 months' experience in a customer service role would be preferable (office, retail, or call centre)

Experience with data entry and handling outbound calls is highly desirable

Administrative experience is preferred but not essential

Strong communication and problem-solving skills

High attention to detail and excellent organisational skills

Comfortable using Microsoft Office and internal CRM systemsWhat We Offer:

Competitive hourly rate of £12.50 – £13.00, based on experience

Supportive and team-focused working environment

On-site parking and great public transport links

Potential for long-term opportunities and growth within the company

Ad ID: 5416946032