Customer Service Advisor (12 Month FTC)

Description

The Customer Service Advisor (12 Month FTC) will play a key role in supporting customers by addressing their queries and ensuring a smooth experience. This role is based in Stretford within the business & professional services industry, focusing on delivering exceptional customer service.

Client Details

This opportunity is with a medium-sized organisation in the business & professional services sector, known for its commitment to providing high-quality products and services. The company values efficiency and customer satisfaction, fostering an environment where employees can thrive.

Description

Respond promptly to customer inquiries via phone, email, or chat channels.

Provide accurate information about products, services, and order statuses.

Resolve customer complaints efficiently, ensuring a positive resolution.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to address and escalate issues when necessary.

Assist in processing returns, exchanges, and refunds in line with company policies.

Identify opportunities to improve customer satisfaction and share feedback with the team.

Support other administrative tasks within the customer service department as needed.Profile

A successful Customer Service Advisor should have:

Previous experience in a customer service role is essential.

Strong communication skills, both written and verbal.

Ability to handle customer queries with patience and professionalism.

Good problem-solving skills and attention to detail.

Proficiency in using customer relationship management (CRM) systems or similar tools.

A proactive approach to learning and improving processes.

Flexibility and adaptability to manage a variety of tasks effectively.Job Offer

A competitive salary of approximately £23,400-£28,600 per annum.

12-month fixed-term contract with potential opportunities for growth.

Supportive company culture with a focus on employee well-being.

Convenient location in Manchester with access to transport links.

Valuable experience within the retail sector's customer service department.This is an exciting opportunity to develop your skills while contributing to a respected organisation. If you are passionate about customer service and ready to make an impact, apply today

Ad ID: 5416932170