Customer Service Administrator

Description

Customer Service Administrator

Permanent - full time - Office based

Richmond area - Free parking -

Up to £28,000 plus company bonus

As an established, growing company the role of Customer Service Administrator is an integral role for the business and its ongoing success.

This award winning company was established over 10 years ago, is fast expanding and has a passion for driving growth. They are enviably in the top 20 listing of 'The Top 100 UK SME Businesses'

You will be part of a highly successful, friendly, forward thinking team of 12. This is a new role to add to the existing team.

As Customer Service Administrator you will be responsible for:

* Maximising the conversion of the service division opportunities

* There will be lots of customer liaison - you will be making outbound calls to convert quotations, re-engage existing customers for repeat business/services and to up sell brand new service plans

* Managing all of the opportunities on the company system by way of updating, converting, archiving, as well as explaining the benefits and advantages of the service team

* Scheduling engineers time plus rescheduling, where necessary

* Ad-hoc admin tasks

The successful candidate for the role of Customer Service Administrator will:

* Have previous experience within a role that included lots of customer service and administration together with being organised, responsive, and comfortable managing day-to-day service desk operations in a fast paced environment

* Have a high level of IT proficiency in MS Office

In return the Service Support Administrator will receive a basic salary up to £28,000 plus bonus, Incentive plan, Pension, Career progression.

To apply for the job click apply and send us your CV

Ad ID: 5416917020