Customer Service Administrator

Description

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment?

We have partnered with a leading Drinks business that is looking for a proactive and detail-oriented Customer Services Administrator to join their dynamic team.

On offer:

* Salary will be circa £30 000 + Bonus

* 25 leave days + 8 bank holidays

* Hybrid remote working (3 days in the office)

* Be part of a passionate, close-knit team in a thriving, respected business.

Key Responsibilities Include:

* Respond promptly to customer enquiries and resolve issues efficiently

* Process a variety of orders with accuracy and attention to detail

* Support the sales and logistics teams in delivering a seamless customer experience

* Maintain and update customer records and CRM systems

* Proactively build strong relationships with customers and internal teams

* Keep informed on our wine portfolio to provide excellent product support

* Ensure compliance with industry regulations and internal standards

What You’ll Bring:

* Proven experience in a Customer Service or Admin role, ideally within the food, beverage, or wine industry

* Proficiency in Microsoft Office and CRM software

* Excellent written and verbal communication skills

* Strong organisation, multitasking, and time management abilities

* A team player mindset with a customer-first attitude

* Accuracy and a sharp eye for detail

Ad ID: 5416911315