Customer Service & Administrative Assistant

Description

About the Role

We are seeking a detail-oriented and professional individual to join our team as a Customer Support & Administrative Assistant. This role combines customer service excellence with administrative expertise, ensuring smooth daily office operations and exceptional client experiences.

Key Responsibilities

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Serve as the first point of contact for customers via phone, email, and in-person visits, addressing inquiries promptly and professionally.

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Provide accurate information on products, services, and company policies.

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Manage and update customer accounts and records in the company database.

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Coordinate schedules, meetings, and appointments for internal teams.

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Prepare and process documents, reports, and correspondence.

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Maintain office supplies and equipment, ensuring readiness for daily operations.

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Assist in organizing company events, presentations, and client meetings.

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Collaborate with other departments to resolve customer issues efficiently.

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Support management with data entry, filing, and other administrative tasks as needed.

Qualifications

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High school diploma or equivalent; associate’s or bachelor’s degree preferred.

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Proven experience in customer service, office administration, or related field.

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Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with CRM systems.

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Excellent verbal and written communication skills.

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Strong organizational skills with attention to detail.

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Ability to multitask and work effectively in a fast-paced environment.

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Professional demeanor and a positive, problem-solving attitude

Ad ID: 5416946132