Customer Experience Manager

Description

Customer Experience Manager

Cheltenham

£30,000 DOE

Full Time, Permanent - Monday - Friday

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Team Leader to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

Key Responsibilities:

Lead, support, and motivate a customer service team

Act as escalation point for complex queries and complaints

Monitor response times and maintain service standards

Provide direct support via phone, email, and live chat

Liaise with suppliers/internal teams on order and stock issues

Train, mentor, and develop team members

Oversee payment processes and ensure customer satisfaction

What We're Looking For:

Proven customer service experience (leadership/supervisory experience ideal)

Excellent written and verbal communication skills

Confident handling escalations and solving problems

Highly organised and detail-oriented

Experience in retail or e-commerce is a bonus

Benefits:

Generous annual leave

Staff discount

Company pension

Free on-site parking

Regular team events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.

Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.

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Ad ID: 5416917271