Complaints Case Handler

Description

Contract Type: 6-month Fixed-term Contract

Hours: 37.5 hrs per week Mon-Fri

Closing Date: Sunday 24 August 2025 (please apply early – we may close applications sooner if interest is high).

Are you passionate about making a real difference to people's lives? Do you combine exceptional customer service skills with resilience under pressure and strong attention to detail? If so, this is the job for you!

We are seeking a skilled Complaints Case Handler to join our team. In this role, you will manage a caseload of complaints, building great relationships with our customers to reach resolution. You will do this by having great conversations, working diligently, and at pace, to ensure the right resolutions for our customers. Your responsibilities will include investigating and resolving customer complaints without the need to escalate, writing clear and concise explanations for complaint resolutions and maintaining accurate records.

This position is full-time, a 6-month fixed-term contract and subject to a basic DBS check.

The ideal candidate will:

* Have a natural curiosity to investigate and resolve complaints

* Be resilient and capable of working under pressure in a fast-paced environment

* Be experienced in handling and resolving difficult conversations, as well as the ability to challenge other business areas when necessary

* Have experience in prioritising own workload and time management skills

* Have the capacity to work self-sufficiently and use your initiative

* Be IT proficient

* Be able to drive with access to a vehicle (desirable but not essential).

We value accurate record-keeping and a commitment to doing the right thing at the right time. Your interpersonal skills should include understanding others’ feeling and perspectives, emotional intelligence, and active listening. Problem-solving abilities and the capacity to remain calm under pressure are crucial for this position.

The successful applicant will possess clear communication skills, both verbal and written, and be professional at all times.

Why Bromford?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.

If you believe you have the skills and qualities we're looking for, we encourage you to apply.

Please submit your application by Sunday 24 August 2025. Interviews will take place at Venture Court, Wolverhampton

Ad ID: 5416927144