Client Support Officer

Description

We're looking for a reliable and proactive Client Support Officer to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.

You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.

Key Responsibilities for the Client Support Officer:

Respond to inbound phone calls and email enquiries in a timely and professional manner

Provide accurate information and assistance to clients, escalating issues where necessary

Process client payments over the phone

Set up new user accounts and maintain accurate client records

Monitor and troubleshoot issues with devices such as SIMs when needed

Perform data entry and general admin tasks

Support internal teams with day-to-day operations

Help maintain organised systems and ensure smooth office processesKey skills for the Client Support Officer:

Experience in a similar office-based admin or customer service role

Strong communication skills, both written and verbal

High attention to detail and good time management

Confident using Microsoft Office and open to learning new systems

Self-motivated and comfortable working independently

Friendly, professional, and solution-focused attitude

A team player who's willing to assist where neededOwn transport is essential due to limited public transport access to the office

Ad ID: 5416900518