Trainee Technical Consultancy Officer

Description

Trainee Technical Consultancy Officer

Location: The Guildhall, CB2 3QJ

Start Date: ASAP

Contract Duration: 1+ Months

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: GBP 13.47 per hour

Job Ref: (phone number removed)

Responsibilities Handle customer enquiries (internal and external), triaging and signposting to the correct person. Monitor building control mailboxes, action and distribute messages. Provide basic guidance on building control queries, escalating complex queries. Register and validate routine applications, perform data entry, and maintain application records ensuring standard operating procedures are followed and internal targets are achieved. Register and maintain records of Initial Notices and Competent Person Scheme as required by legislation. Take telephone payments. Process archive search requests, ensure fees are collected, and provide customers with documentation. Log and update inspection requests in the system. Provide general administrative support. Follow standard operating procedures for financial processes, data protection, and service delivery. Assist with user testing of ICT systems and contribute to minor process improvements. Person Specification Experience in a team environment with administrative duties, including accurate data entry and document management. Proficiency in Microsoft Office systems such as Word and Excel. Experience dealing with customers both over the phone and face–to–face, providing clear and accurate information. Working knowledge of database systems such as IDOX or Uniform is desirable. Experience in a building control or regulatory environment is desirable. Experience working with GIS systems and interpreting maps is desirable. Experience handling plans and technical drawings is desirable. GCSEs (or equivalent) in English and Maths at grade C/4 or above. High level of accuracy and strong attention to detail. Well–organised with good time–management and the ability to meet deadlines. Clear written and oral communication skills. Awareness of data protection and confidentiality principles. Understanding of building control policies and legislation is desirable. Familiarity with archive search processes is desirable. Basic knowledge of map referencing and spatial data handling is desirable. Ability to follow, update, and adhere to standard operating procedures. Flexible approach to work; embraces change and continuous improvement. Resilient under pressure and able to prioritise tasks effectively.

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Ad ID: 5416928101