Tenancy Enforcement Advisory Officer

Description

We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Tenancy Enforcement Advisory Officer

Applications are welcome from across all locations – Midlands, South and East

This role is providing specialist advice across our Neighbourhood and Community team to enable them to deal with complex tenancy enforcement matters and tackle ASB. You will support key stakeholders internally and externally to manage ASB, hate crim, Community safety and breaches with clarity and confidence.

The teamwork in a hybrid manner, so this will involve a mix of office and home–based working. With some flexibility to work up to 8pm and Saturdays till 1pm to deliver effective case management.

What you'll achieve

Act as a specialist escalation point for high–risk or complex cases, applying your knowledge of legislation, policy, and good practice to offer tailored, proportionate recommendations and support. Your work will ensure that customers are safe, supported and our response to tenancy issues is informed and fair.

What you'll bring

Essential skills

Demonstrable expertise in tenancy enforcement, anti–social behaviour, or safeguarding within a housing, legal or statutory agency context. In–depth knowledge of ASB legislation, tenancy law, safeguarding frameworks and enforcement tools. Strong casework skills including evidence gathering, risk assessment, impact evaluation, and report writing. Skilled communicator with the ability to explain complex decisions clearly, coach others, and build rapport across teams and agencies. Collaborative team player who can work at pace, balancing multiple priorities while maintaining high standards of professionalism and empathy. Ability to critically assess case risk and make proportionate, values–aligned recommendations. IT–literate and confident in using case management systems, MS Office tools, and performance data to inform decisions and continuous improvement. Commitment to Orbit s values, customer commitments and colleague behaviours, demonstrating respect, care and ambition in everything you do. Experience of providing advisory or specialist support to colleagues across a matrixed or dispersed organisation. Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management. Why Orbit?

Choosing us means being rewarded in every sense.

Here s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We re proud to make a difference to people together. We re values–driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Ad ID: 5416909758