Subcontractor Planner

Description

Role: Subcontactor Planner

Location: Basildon

Type: Perm

Full time 8am to 5pm / Office Based

We are looking to recruit a Subcontractor Planner to join our Basildon Repairs Team, based from our office in Basildon.

About the Role

Joining our team, you ll be responsible for high volumes of calls liaising with clients, sub–contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back–office using a range of communication methods including telephone and email.

Using our in–house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement.

Responsibilities:

Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Oversee the jobs allocated to Sub–contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work.Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow–on worksUnderstand the case workload and alert the Team Leader to issues requiring intervention. Understand the contractual KPI s, then plan, allocate and operate to exceed client expectations.Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub–Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. • Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers. Benefits

Profit Share Discretionary Annual Bonus Scheme26 Days Holiday plus Bank HolidaysEnhanced Pension PlanWestfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)Life Assurance & Accident CoverShare SaveEnhanced Maternity & Paternity PayWork Perks Discounts & VouchersBuy & Sell Holiday SchemesFlexible Working & Flexible Bank HolidaysCycle to WorkVolunteering (2 days paid)Learning & Development OpportunitiesExtensive Wellbeing Support, including EAPLoyalty & Values AwardsFunded Professional Subscription Please apply today or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Ad ID: 5416914139